Incentivizing Care Teams to Improve VBC Performance
In healthcare, building a culture of “going the extra mile for patients” can help overcome a lack of targeted incentives. Many healthcare professionals are passionate about making the right choice for patients, but even they need assistance shifting care from reactive to preventive. Value-based models are more sophisticated than ever with dozens of metrics informing physicians how to deliver the highest value care. This overwhelming list makes it hard to focus on the most impactful indicators, requiring a team effort to achieve targets.
Health systems typically focus value-based compensation on rewarding clinicians, which can lead to a disconnect with clinic staff. These team member contributions are often overlooked, or they are asked to improve performance without added compensation. Like physicians, clinic staff also experience burnout from required documentation, EHR data logging, and responsibility for increasingly larger panels without the same rewards.